Bangladesh Edition

27 April 2027, Dhaka

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10DX Summit Bangladesh Edition

Bangladesh's banks are rebuilding in public. Bangladesh Bank has recognised the true scale of problem loans, merged weak lenders, and brought in new resolution, deposit-protection and cyber security rules. Expected-credit-loss provisioning is on the way, Bangla QR is now the single merchant standard, and an instant interoperable payment system is due in 2027. Five branchless digital banks hold letters of intent. For established banks, the task is to repair data and systems while winning back the everyday customer.

10DX Bangladesh brings together the technology, digital, transformation, data, customer experience and cyber leaders of the country's state-owned, private commercial and Islamic banks. Across five sessions, the programme examines how incumbent platforms compete with branchless digital banks, what it takes to merge a bank and build trusted data, how customer data, assisted service and Bangla AI take banking beyond cash-out, what banks must build around Bangla QR, and what would restore digital trust. Each session also asks where data and AI come next. It is the first 10DX in Dhaka, built around the decisions Bangladeshi banks face now.

WHAT TO EXPECT

Event in Numbers

Attendees
75+
Banks & FIs
25+
Speakers
15+
Sponsors
10+

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Who Attends

Chief Information Officer
Chief Technology Officer
Chief Digital Officer
Chief Data/AI Officer
Chief Info Security Officer
Head of Transformation
Head of CX
Head of Payments
Head of Innovation

SHAPE THE FUTURE

Why Attend

Trailblazing Content
Hear new ideas and learn about the latest trends and innovations reshaping the banking landscape.
Game-changing Solutions
Meet solution providers, soak in the innovation and discover new ways to future-proof your business.
High-Impact Networking
Network with the industry's movers and shakers and share real-world knowledge and experiences.

2027 Agenda

From Reform to Intelligent Growth
27 APRIL 2027

0800 - 0900

Registration

0900 - 0905

Opening Remarks

0905 - 0935

No Branches, No Legacy: Who Should Worry?

Incumbent Platforms, Customer Experience and the Digital-Bank Challenge. A new kind of competitor is preparing to enter Bangladeshi banking: branchless and built on a phone, with five proposals holding letters of intent. Their backers already serve tens of millions of wallet and mobile users. Incumbents have the trust, the balance sheet and the branch network. The question is how an established bank makes its existing technology competitive without rebuilding from scratch.
  • Five digital banks received letters of intent in September 2026, backed by wallets and telcos. Which customer journeys must incumbents fix first?
  • Wallet and telco backers already own frequent customer interactions. Which service, data and integration capabilities help incumbents compete for everyday banking?
  • Mobile financial services reach far more people than the central credit registry covers. Who owns the customer when the wallet becomes a bank?
  • Digital banks will be built on data and AI from day one. Which of those capabilities can an incumbent add to legacy systems?

0935 - 0950

How We Solved...

A practical case study on a real industry challenge, the approach taken, and results achieved.

0950 - 1020

What Does It Take to Merge a Bank?

Core Integration, Trusted Data and the Foundation for AI. Bank mergers in Bangladesh have moved from policy debate to live execution. Combining institutions means reconciling systems, records and exposures while customers keep banking. The same clean data is what new expected-credit-loss rules will demand. The lessons reach well beyond the banks involved: how any institution makes itself easier to integrate, report on and trust.
  • Five lenders are being combined into one, each with its own core and data structure. What does that teach every bank about architecture?
  • Expected-credit-loss rules cover funded and non-funded credit facilities by January 2028, with model validation in 2027. What data must be ready first?
  • Regulators want the ultimate beneficiary of every large loan identified. How does the bank trace group exposure across entities, systems and banks?
  • Clean, reconciled data is the first product of an integration. Which analytics and AI uses should the combined bank's architecture be ready for?

1020 - 1025

The Room Speaks: Morning Pulse

A live audience pulse check capturing the priorities, pressures, and challenges shaping banking transformation today.

1025 - 1105

Networking Break

1105 - 1135

Beyond Cash-Out

Customer Data, Assisted Digital Service and Bangla AI. For millions of Bangladeshis a financial account is a place to collect money and withdraw it. A garment worker needs dependable salary access, a shop needs records it can understand, and a remittance family needs service that fits irregular flows. This panel looks at the assisted digital journeys and Bangla-language intelligence that make a bank useful beyond the cash-out point.
  • A garment worker is paid digitally and often withdraws at once. What data tells the bank a customer is about to cash out?
  • Remittance families receive money through banks yet often stop at the payout. Which journey can be digital while still allowing assisted service?
  • A customer may use a branch, an agent and a phone. How does the bank hold one usable record across all three?
  • Bangla service and document assistance can reduce manual work. Which local quality tests and permissions should justify putting AI before customers?

1135 - 1150

How We Solved...

A practical case study on a real industry challenge, the approach taken, and results achieved.

1150 - 1220

After Bangla QR, Who Makes It Work?

Interoperable Payments, Disputes and the Cash-Lite Economy. Bangladesh is standardising how the country pays. One national QR standard is replacing closed schemes, and an instant interoperable system is on the way. Payments will become a shared utility. The discussion turns on what an incumbent bank must build around shared rails to deliver reliable service and create value beyond the transaction.
  • Trade licences now require Bangla QR capability. How does the bank onboard and serve merchants at that scale, and what does it earn?
  • Bangla QR payments settle in real time into merchant bank accounts. How does the bank use that data to understand and serve merchants?
  • The Instant Interoperable Payment System is targeted for June 2027. What must cores, liquidity and operations deliver for round-the-clock settlement?
  • Bangladesh Bank's dispute guidelines allow up to 30 days for cross-institution Bangla QR disputes. What should the customer see in the first hour after a failed payment, and who owns that communication?

1220 - 1235

How We Solved...

A practical case study on a real industry challenge, the approach taken, and results achieved.

1235 - 1305

What Would Restore Digital Trust?

The Cybersecurity Framework, Resilience and Depositor Confidence. Depositor confidence has been tested in Bangladesh. Customers now ask whether their bank is safe, and they mean both its balance sheet and its systems. Digital growth raises the stakes. The closing panel asks how banks build security and resilience that customers can see, and how trust is won back through reliable service.
  • Bangladesh Bank's 2026 Cybersecurity Framework sets a compliance date of 31 December 2026. Which control gaps should leaders close first across channels?
  • AI is changing both attack and defence in banking security. Where should an established bank use it first in monitoring and customer protection?
  • When a critical provider fails out of hours, the customer still blames the bank. What evidence of availability and recovery should the bank demand before depending on that provider?
  • Merging banks means merging networks, access rights and data. How does the bank keep the estate secure while it is being rebuilt?

1305 - 1320

How We Solved...

A practical case study on a real industry challenge, the approach taken, and results achieved.

1320 - 1325

The Room Speaks: Closing Pulse

A final audience reflection measuring how perspectives shifted across the day's discussions and debates.

1325 - 1330

Closing Remarks and End of Summit

1330 - 1415

VIP Networking Lunch

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